Valley Pawn
  • Albuquerque, NM, USA
  • up to $18
  • Hourly
  • Full Time

Health, PTO, Flexibility


The largest, most exciting, pawn shop in the Southwest is seeking a Department Supervisor!

The Department Supervisor will manage a team of, up to 10, Valley Pawn team members, ensuring the best customer service experience in the industry! The right candidate will have strong management skills and a desire to lead his/her team by example with the highest level of integrity and work ethic. The Department Supervisor is responsible for motivating his/her team and will be someone that understands the high level of customer service and value that is Valley Pawn's mission.

Department Supervisors must posses a strong desire to work with the public using compassion and empathy while standing by Valley Pawn's policies and procedures.

We Have:

  • Competitive wages, health benefits, a caring and flexible management staff
  • A top-notch team and facility
  • An open mind to new ideas and innovation - we want to hear your input and ideas!
  • Opportunities for growth and development within the organization

Duties and Responsibilities:

  • Provide the visual example of Valley Pawn's mission and vision, ensuring policy and procedures are enforced
  • Lead the team in achieving daily goals by motivating, asking, coaching, and following up with each employee multiple times per day to ensure they are being productive
  • Manage by being available and assisting the team with their day-to-day needs related to the flow of business
  • Be the first line, go to person for customer service questions, policy, transaction issues or pawn counter needs
  • Understand the need for and execute accurate data entry into POS
  • Cash handling, end-of-day processes
  • Ensure high customer satisfaction through continuous interaction, smiling, saying hello, asking questions, managing customer wait times, etc.
  • Conduct monthly touch base meetings with staff as assigned
  • Develop and deliver performance feedback as scheduled
  • Promote a positive and collaborative culture¬†
  • Attend and help with department meetings
  • Clearly communicate goals to your team
  • Work closely with Senior Management
  • Other duties as assigned

Working Conditions:

Primarily indoors, there may be errands that require driving to offsite locations. Standing for long periods of time, lifting, pushing, pulling a wide variety of items. In the Pawn industry we will see many different types of merchandise that requires physical work when taking the items in. Valley Pawn does provide PPE's.  

Valley Pawn
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